Cancellation policy & cancellation form
Cancellation policy & cancellation form
We do not grant a right of withdrawal in commercial transactions. The legal transaction is concluded through offer and acceptance.
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:
A. Cancellation policy
Right of withdrawal
As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The statutory right of withdrawal is a consumer right. Therefore, if two companies (B2B) enter into a purchase contract with each other, this right of withdrawal does not apply.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (Wellmedica Praxis & Academy, Claridenstrasse 8, 8810 Horgen, Switzerland, email: info@wellmedicashop.com ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
Please note: Your return must be registered in advance by email to info@wellmedicashop.com and approved by the seller. You will receive a unique return code. Without this code, your shipment cannot be identified or delivered!
To comply with the cancellation period, it is sufficient for you to send your notification of your exercise of the right of cancellation before the cancellation period has expired. The return of the goods must be made in such a way that the goods are dispatched by the consumer before the expiry of the 14-day cancellation period for consumers.
The costs for return shipping are to be borne by the buyer.
Voluntary right of return
We do not offer an extended voluntary right of return beyond the 14-day statutory right of withdrawal.
Consequences of revocation
If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Exclusion or premature expiry of the right of withdrawal
Goods intended exclusively for commercial use are excluded from the right of withdrawal.
Excluded from cancellation are: eyelash glue, lifting glue, eyelash shampoo, lifting products, primer, remover, eyelash extensions.
Products excluded from the right of withdrawal (see above) will not be accepted, even if you refuse to accept them/return them at your own expense.
Should you nevertheless return a product to us that is excluded from the right of withdrawal, we reserve the right to return the goods to you at your expense.
If acceptance is refused abroad, additional costs will be charged by DHL.
If you do not wish to return the goods or refuse to accept the products, the goods will be destroyed without further notice after 14 days from the date we receive your return. The buyer is not entitled to a replacement.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Affiliated / financed transactions
If you finance this agreement with a loan and later revoke it, you are no longer bound by the loan agreement, provided both agreements form a single economic unit. This is particularly true if we are also your lender or if your lender uses our assistance in financing the agreement.
If the loan has already been paid to us when the cancellation takes effect or when the goods are returned, your lender will assume our rights and obligations under the financed contract with regard to the legal consequences of the cancellation or return.
The latter does not apply if this contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).
If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal for this.
General information
1. Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect it from transport damage.
The return of eyelash glue, lifting glue, lash shampoo and vouchers is excluded.
For items that are used, dirty, damaged, or not in their original packaging, we reserve the right to refuse to accept the return or to retain part of the refund amount.
2. Do not return the goods to us freight collect and uninsured.
3. Please note that the above-mentioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
Please note that you will be responsible for the return shipping costs and that you must ensure that the package is adequately stamped.
If you wish to cancel the contract, please fill out this form with your order number (AF000xxxx) and send the form and the goods to the following address:
To:
Wellmedica Practice & Academy
Claridenstrasse 8
8810 Horgen
Switzerland
Email: info@wellmedicashop.com
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () ____________ / received on () __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is made on paper)
Date
(*) Delete as appropriate